Question 1

Does Fobet support reply in English?

Accepted Answer

Yes. Live chat and support@Fobet.com are both handled in English by English-speaking advisers. Verification documents can also be sent in English, with no certified translation required.

Question 2

What are the live chat opening hours?

Accepted Answer

Chat is open 24/7, bank holidays included. The indicative time before an adviser picks up is 1 to 3 minutes, a little longer during the weekend evening peaks.

Question 3

Does Fobet have a phone number?

Accepted Answer

No, there is no telephone support. Contact runs through live chat for anything urgent and by email for cases with attachments. That is the main limitation of the support setup.

Question 4

I have forgotten my password, how do I reset it?

Accepted Answer

Use the reset link below the login form, then follow the message sent to the account email address. Check your junk folder if nothing arrives, and start the process again if the link has expired.

Question 5

How do I set a deposit limit on my account?

Accepted Answer

Go to the responsible gambling section of your account area and choose a daily, weekly or monthly ceiling. A reduction takes effect immediately, while an increase only applies after a cooling-off period.

Question 6

Can I lift a self-exclusion before it ends?

Accepted Answer

No. A self-exclusion is irreversible until the date you chose and no adviser can end it early. That finality is precisely what makes it an effective protection tool. Any available balance can still be withdrawn.

Question 7

How do I close my account and delete my personal data?

Accepted Answer

Ask support to close it by chat or by email, once you have withdrawn your balance. The request is actioned within 24 hours. Some data is nonetheless kept for the retention period set by accounting and anti-money laundering obligations.

Question 8

What should I do if a game crashes mid round?

Accepted Answer

Take a screenshot, note the exact time and the amount staked, then email support with those details. The round is checked with the studio that publishes the game, which usually takes 2 to 5 working days before a reasoned reply comes back.

Zalecany kanał	Orientacyjny czas	Ogólne pytanie o stronę
1–3 minuty	Czat na żywo	Problem z wpłatą
Rozpatrywany od razu, do 2 godzin w razie kontaktu z operatorem płatności	Czat na żywo	Oczekująca wypłata
Czat, a po eskalacji e-mail	Weryfikacja wewnętrzna do 24 godzin	Weryfikacja KYC
E-mail z załącznikami	24–48 godzin od otrzymania czytelnych dokumentów	Reklamacja bonusu
24–72 godziny	Napisz na adres	Spór o rundę gry
E-mail ze zrzutem ekranu	2–5 dni roboczych (dostawca gry musi przesłać zapis rundy)	Zamknięcie konta
Czat lub e-mail	Realizacja do 24 godzin	Obsługa w ciągu 24 godzin

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